Refund/Return: If for some reason you are unhappy with our products or find our products unsatisfactory, you may ship the unworn products back to us at your cost and we will issue a refund to you. Due mainly to hygiene reason, we cannot resell worn products so we can only accept unworn/unused products. If you find our products defective in any way and would like a refund/return, we will pay for the shipping cost for you to return it to us. In case of defective products, please provide photos as support documents since this will be the only way we can determine whether you have recived defective goods. The extra shipping cost will be refund/given to your credit card/Paypal account the same way you purchased from us.

Exchange: If you find our products are defective or sizes are wrong, you may ship the unworn/unused products back to us and we will in turn exchange it and ship it back to you for free. Wrong sizes have to be first determined by Bogushop to proceed. If you have given us wrong measurements (for customized Bogu) or have chosen the wrong size (for instock products), you will have to pay for shipping to ship the products back to us and also pay for the re-shipping fee which is detemrined by weight. If you have given us the right measurements or have chosen the right size but we have made the wrong size (for customized Bogu) or have shipped the wrong size (for instock products), then we will bear full shipping costs for you to ship the products back to us and shipping it back to you. If you find our products defective in any way and would like an exchange, we will pay for the shipping cost for you to return it to us. In case of defective products, please provide photos as support documents since this will be the only way we can determine whether you have recived defective goods. The extra shipping cost will be refund/given to your credit card/Paypal account the same way you purchased from us.

Please contact us if you wish to obtain a refund or an exchange. We have to first determine the cause of errors in order to proceed.